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FAQs


Delivery Conditions

What are your delivery times?


What is the delivery cost?


What delivery services do you offer?


Will the furniture be carried into my home?


Will the delivery man take away the packaging?


Do you offer assembly service?


Do you offer express delivery?


Can you deliver to another country?


Can I select a specific delivery time/day?


Will all my products be delivered at the same time?


My Order & Account

How do I place an order?


Where can I find my order details?


When will my order be shipped?


How can I change my order?


How can I cancel my order?


How can I track my order?


Why have I not received my order yet?


How can I change my account information?


Where can I find my privacy policy?


What terms and conditions apply?


How do I delete my user account?

Payments & Promotions

What payment options do you offer?


Do you offer 'Pay on Delivery' option?


How do I use a voucher code?


Why can't I use the Klarna payment option?


How can I change the payment method?


How do I use the "Pay in 30 days" payment option?


Why has my payment failed?


How can I subscribe to Beliani's e-mail newsletter?



Products & Availability

Can I customize the product I like?


What warrantee conditions do you offer?


Where can I see the product?


How do I buy for the 5-year warranty?


How can I check if the product I like is available?


Are your products for commercial use?


Returns & Refunds

What is the return cost?


Can I really return the product up to 365 days?


What should I do if I received a wrong item?


What should I do if I have received a damaged item?


What should I do if I have received an incomplete item?


What should I do if I have received an incomplete order?


What should I do if I want to return my order?


How long will it take to process my refund?


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