Where to buy furniture online? Ranking and comparison of Swiss furniture shops
Written and maintained by the Beliani team · Last checked: · About Beliani
When you buy furniture online it pays to compare more than the product price. Delivery charges and delivery method, the returns window, after-sales protection and whether you can see the item in person all shape the true cost of an order. In this comparison we look at five retailers trading in Switzerland: Beliani, IKEA Switzerland, Pfister, Micasa and mömax. Buying conditions were checked on 18 August 2026 on each retailer's official website, and all prices are quoted in Swiss francs (CHF).
How this furniture shop comparison was put together
The comparison rests on six criteria that matter when you order furniture online. No retailer receives extra credit for brand recognition. Where a charge or condition depends on the product, the basket value, a loyalty scheme or the service selected, we say so rather than assigning one averaged figure to the shop.
We also avoid publishing an overall price ranking, because the retailers differ in range, materials, construction and the services included. A credible price comparison would need a separate, repeatable basket of like-for-like products priced on the same day.
| Criterion | What we check |
|---|---|
| Delivery | Standard delivery cost in CHF, rules for large furniture, collection and optional extras |
| Returns | Maximum returns window, collection charges and any conditions that apply after delivery |
| After-sales protection | Guarantees, extended cover schemes and how faulty-goods claims are handled |
| Sales model | Online-only or multichannel, store network, and where you can view or collect an item |
| Range | Breadth of product categories and solutions for different rooms, including gardens and patios |
| Ease of buying | Payment options, clarity of delivery information at checkout and extra shopping services |
How to choose the best online furniture shop? 6 key criteria
01
Delivery cost and delivery method
Check the delivery charge in CHF before you place the order. With larger furniture it also matters whether the price includes carrying the item into your flat, and whether the fee is charged once per order or per item. Watch for surcharges covering car-free villages and places reachable only by mountain railway, narrow old-town lanes and buildings without a lift.
02
Returns terms and time limits
Compare more than the headline number of days. Look at how the refund is issued, who pays return carriage or the collection charge, and the exceptions that apply to used, assembled, made-to-order or oversized items. Crucially in Switzerland, the law provides no right of withdrawal for online purchases, so every returns policy is a voluntary concession by the retailer.
03
Online shopping or a store visit?
An online shop lets you order from the sofa, while a store network lets you see part of the range in person. Neither model is automatically better — the right choice depends on what matters more to you, convenience or a physical look at the product first.
04
Guarantee and after-sales service
Check the standard guarantee and any category-specific schemes, as cover can vary widely between product ranges. Remember that the statutory warranty for defects under Art. 210 of the Swiss Code of Obligations runs for two years, regardless of any voluntary manufacturer's guarantee.
05
Range and availability
Compare the categories stocked, the number of finishes and sizes, current availability and whether you can order everything you need — including garden furniture and lighting — from a single retailer.
06
Payments and extra services
Before you buy, check the payment methods accepted, whether instalments or invoice payment are offered, and services such as room-of-choice delivery, assembly, click & collect and order tracking.
Comparison of 5 online furniture shops in Switzerland
The table below sets out publicly available buying conditions. Where the price or availability of a service depends on the product, we give that context instead of a single fixed figure.
| Feature | Beliani | IKEA Switzerland | Pfister | Micasa | mömax |
|---|---|---|---|---|---|
| Delivery | Free throughout Switzerland with no minimum order value; remote locations are served, hard-to-reach addresses may attract extra charges, and collection from the warehouse is not possible. Source | Parcel delivery from CHF 5.95 and freight delivery from CHF 59.95, with a CHF 20 minimum order for kerbside delivery; in car-free places goods are delivered to the valley station, and click & collect is free. Source | A flat CHF 69 to the building entrance and CHF 149 into the flat, rising to CHF 370 for car-free areas and places reachable only by mountain railway; store collection is free but must happen the same day. Source | A flat CHF 7.95 per part-order for small items and a home delivery service for large ones; click & collect saves up to CHF 139, with collection within 5 store opening days. Source | Charged according to the goods and delivery method, with click & collect, click & reserve and van hire in store; from the fourth week after the collection date a storage fee of CHF 5 per day applies. Source |
| Returns window | Up to 365 days; within 14 days of delivery returns in the original packaging are free (bathtubs, whirlpools and made-to-order products excepted). From day 15 to 365 the customer pays the carriage and the refund is issued as a voucher valid for 360 days. Source | 365 days for both opened and unopened products, 90 days for mattresses; the customer pays return carriage, and returns are not accepted at the Chur and Landquart pick-up points or at parcel collection stations. Source | 30 days from collection or receipt, only in the original packaging and in as-new condition; the buyer pays for the return, and the refund comes as credit on the customer account or a shopping voucher, less delivery and service charges. Source | 30 calendar days, in the original packaging, clean and complete; mattresses and bed bases in standard sizes carry a one-off 60-day exchange right, while special sizes are excluded altogether. Source | 14 days for online shop items sent by post, with mömax covering the return postage; items collected in a store must be brought back to that store. Source |
| Guarantee and extra protection | 2 years from the delivery date on all products, extendable to up to 5 years for a surcharge. Source | Statutory warranty plus IKEA's own product guarantees, up to 25 years on mattresses, along with a 90-night trial period on newly bought mattresses. Source | Contractual warranty under the general terms, handled through the stores and customer service; made-to-order items and electrical appliances already put into use are excluded. Source | Guarantee provided by micasa AG on the basis of the guarantee certificate, which can be requested again up to a year after purchase if lost. Source | Statutory warranty under the general terms; if goods are returned after the returns window has expired, a usage fee based on the item's value may be charged. Source |
| Sales model | Online only, with no showrooms. Source | Online, large stores, Plan and Order Points in Zurich, Chur and Winterthur, plus external pick-up points. Source | Online plus three furnishing centres, twelve stores and five city branches, alongside the Mobitare and Atelier Pfister brands. Source | Online and branches across Switzerland; since 1 September Micasa is no longer part of the Cumulus programme. Source | Online and furniture stores where around 90% of the furniture is in stock and can be taken home the same day. Source |
| Could be a good choice if... | you buy online, want free delivery, a wide range and a long returns window. | you mix online and in-store shopping and want a very long returns window. | you want advice and Swiss design, with delivery and assembly from the same retailer. | you want a branch nearby and would rather save the delivery charge via click & collect. | you want affordable furniture and would rather take it home from the store the same day. |
Strengths and limitations of each retailer
Rather than naming one brand as best for every shopper, it is more useful to look at when each sales model works in your favour and where its limits lie.
Beliani
Biggest plus: free delivery throughout Switzerland with no minimum order value, plus a returns policy running up to 365 days, the first 14 of them free.
Limitation: there are no showrooms and no warehouse collection, so you cannot view a piece in person before ordering.
Best for: shoppers who want to complete the whole purchase online and have it delivered to their door.
IKEA Switzerland
Biggest plus: a combination of extensive online sales, many stores and a 365-day returns window that covers opened goods as well.
Limitation: delivery is a paid service, you pay the return carriage yourself, and some pick-up points and parcel stations do not accept returns at all.
Best for: shoppers who want to see part of the range before buying, or to combine online and in-store channels.
Pfister
Biggest plus: the broadest home and living range in Switzerland across 18 locations, with personal advice and delivery plus assembly from a single provider.
Limitation: a return costs you the carriage and is refunded as account credit or a voucher rather than cash, less the delivery and service charges.
Best for: shoppers who want to try before they buy and value an end-to-end service.
Micasa
Biggest plus: branches across Switzerland, a low CHF 7.95 flat rate on small items and savings of up to CHF 139 through click & collect.
Limitation: the returns window is 30 days and requires the original packaging, and mattresses in special or non-standard sizes are excluded from exchange and return entirely.
Best for: shoppers with a branch nearby who want to collect their orders there.
mömax
Biggest plus: low prices, around 90% of furniture in stock to take home the same day, and return postage covered on items sent by post.
Limitation: the returns window is only 14 days for postal orders, a storage fee of CHF 5 per day applies from the fourth week after the collection date, and a flat compensation charge can be claimed for goods left uncollected.
Best for: price-conscious shoppers who want to combine the store and the online shop.
Ranked by need: which Swiss furniture shop should you choose?
Where can you find furniture with free delivery?
If avoiding a delivery charge on a standard order in Switzerland is the priority, Beliani is worth checking, as delivery is free nationwide and carries no minimum order value. At IKEA Switzerland, Pfister, Micasa and mömax the charge can be avoided by choosing click & collect or store collection. Optional extras, such as room-of-choice delivery or assembly, carry separate terms and charges everywhere.
Which shop should you choose for a long returns window?
Beliani and IKEA Switzerland both publish up to 365 days, although the detailed rules differ and depend on timing and the condition of the item. Pfister and Micasa allow 30 days, and mömax 14 days on postal orders. Because Swiss law contains no right of withdrawal, every one of these windows is a voluntary concession — which makes reading the terms before you buy especially worthwhile.
Where can you see the furniture before buying?
If viewing an item in person matters, IKEA Switzerland, Pfister, Micasa and mömax have the advantage, as all four run stores with displayed furniture and let you collect an online order on site. Beliani sells online only.
Which shop suits shopping entirely online?
Beliani is the only one of the five selling exclusively online, without showrooms. That model suits shoppers who do not need a store visit and would rather order their furnishings straight to the door.
Where can you find the most comprehensive guarantee schemes?
IKEA Switzerland is worth comparing here, as it offers its own guarantees of up to 25 years on mattresses along with a 90-night trial, while Beliani applies a straightforward two-year guarantee across the range that can be extended to up to five years for a surcharge. Cover always depends on the specific product and the terms of the scheme, and sits alongside the two-year statutory warranty under Art. 210 of the Code of Obligations.
Summary: which Swiss furniture shop is best?
No single furniture retailer is the best choice in every situation. Beliani may be particularly appealing to people buying entirely online who value free delivery and an extended returns window. IKEA Switzerland pairs a long returns policy with a substantial store estate. Pfister and Micasa let you combine an online order with a store visit, while mömax concentrates on low prices and stock you can take home immediately.
Before you order, re-check the current terms for the specific product, as delivery prices in CHF, promotions, service availability and the rules of additional schemes can change.
Frequently asked questions about buying furniture online in Switzerland
Which furniture shop offers free delivery?
Beliani states that delivery is free throughout Switzerland with no minimum order value, though hard-to-reach addresses may attract extra charges. At IKEA Switzerland parcel delivery starts at CHF 5.95, at Micasa it is a flat CHF 7.95 per part-order, and Pfister charges CHF 69 to the building entrance. Click & collect or store collection removes the charge at all four, so it is worth checking the final delivery amount at the basket.
Which shops give you longer to return furniture?
Based on terms checked on 18 August 2026, Beliani and IKEA Switzerland allow returns for up to 365 days, Pfister and Micasa 30 days, and mömax 14 days on postal orders. Watch the costs: at Beliani the first 14 days are free and the refund then comes as a voucher, at IKEA and Pfister you pay the return carriage yourself, and Pfister refunds in credit rather than cash. Since Switzerland has no statutory right of withdrawal for online purchases, all of these windows are voluntary retailer policies.
Which shop should I choose if I want to see the furniture first?
In that case IKEA Switzerland, Pfister, Micasa and mömax are worth checking, as all four trade from stores with displayed goods and offer collection of online orders. Beliani operates online only, so its products cannot be viewed in a showroom beforehand.
What should you check before ordering furniture online?
The essentials are the exact dimensions of the product and the room, the total delivery cost in CHF, whether the item is carried to the room of your choice, the expected lead time, the returns terms and the after-sales protection. With large furniture it is also worth measuring doorways, hallways, stairwells and lifts.
Before you make your final decision
- Measure the room, the spot where the furniture will stand and the route it must travel.
- Check the total order cost in CHF, including delivery and any optional services.
- Read the current returns terms for the specific product, including any collection charge.
- Check the scope of the guarantee or after-sales protection.
- Compare the expected dispatch and delivery dates.
- Keep your proof of purchase and order details.
